Terms of Service
The Terms and Conditions of our engagement are the following:
1. Acceptance of Terms
By accessing and using this website (www.bb4u.au) and our services, you agree to comply with and be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our website or services.
These terms apply alongside any engagement letter, service agreement or schedule we issue to you. Where there is a conflict, the engagement letter prevails for the specific services it covers.
2. Services Provided
BB4U provides accounting, tax, and business advisory services including preparation and lodgement of Income Tax Returns (ITR) and Business Activity Statements (BAS), business consulting, bookkeeping, payroll administration, and ASIC registered agent services, in accordance with Australian laws and standards. All services are provided subject to a written engagement agreement or contract.
From 1 July 2026, BB4U is a reporting entity under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (AML/CTF Act) in respect of certain designated services it provides. Clauses 7–12 below set out the additional terms that apply to all client engagements from that date.
3. Client Responsibilities
Clients must provide accurate, complete, and timely information required for service delivery. Failure to do so may result in delays or an inability to complete the services. Clients are responsible for reviewing the work provided and notifying us promptly of any discrepancies.
Client is responsible for:
providing all information for tax lodgement that is accurate and lawful, including full disclosure of income and justifiable deductions.
retain all relevant documents, receipts, and records for five years from the lodgement date.
providing correct bank details for tax refunds.
Providing identity verification documents and other information required for us to complete our Know Your Customer (KYC) and Customer Due Diligence (CDD) obligations under the AML/CTF Act, before a designated service can be provided (see clause 7).
Notifying BB4U promptly of any changes to your personal circumstances, entity structure or beneficial ownership that may affect your risk profile under our AML/CTF obligations (see clause 10).
By providing your information, you authorise BB4U to prepare and lodge your ITR or BAS with the Australian Taxation Office (ATO) and to communicate with the ATO on your behalf.
4. Fees and Payments
Fees for our services are outlined in the engagement letter or service agreement. Invoices are due within the timeframe specified. Late payments may incur interest or administrative fees.
Where BB4U is required to perform additional work to comply with its AML/CTF obligations — for example, enhanced due diligence (EDD) or additional verification steps required by your risk profile — this may attract additional fees, which will be communicated to you in advance where possible.
5. Processing and Communication
Tax processing time depends on the ATO and may be delayed for various reasons. BB4U is not liable for ATO delays.
Communication occurs primarily by email. You must provide accurate contact details and notify us of any changes. External links on our website are for informational purposes only; we are not responsible for third-party content.
6. Confidentiality
We take your confidentiality seriously. We will not disclose your information to any third party without your consent, except:
1. As required or authorised by law, including the AML/CTF Act, the Taxation Administration Act 1953, the Corporations Act 2001, and directions from government agencies or regulators;
2. To third-party service providers who assist us in delivering our services (such as our software and identity verification providers), under appropriate confidentiality arrangements;
3. As described in our Privacy Policy at bb4u.au/privacy.
You acknowledge that our confidentiality obligations are subject to the tipping-off restrictions in the AML/CTF Act, which may limit our ability to disclose certain information to you in specific circumstances (see clause 9).
7. AML/CTF Compliance Obligations
From 1 July 2026, BB4U is a reporting entity under the AML/CTF Act. This means that before we can provide you with certain designated services, we are required by law to:
1. Collect and verify your identity and, where applicable, the identity of beneficial owners, directors, trustees or partners associated with your engagement;
2. Assess the money laundering and terrorism financing (ML/TF) risk associated with your engagement;
3. Conduct ongoing monitoring of the business relationship for the duration of our engagement; and
4. Report certain matters to the Australian Transaction Reports and Analysis Centre (AUSTRAC), as required by law.
We cannot provide you with a designated service until our KYC and CDD checks have been completed to the required standard. If you are unable or unwilling to provide the required information, we may be unable to commence, continue, or complete services for you.
These obligations are imposed on BB4U by the AML/CTF Act and AML/CTF Rules, and your acceptance of these Terms constitutes your acknowledgement of and agreement to cooperate with these requirements.
8. Sharing of KYC and CDD Information
By engaging BB4U, you consent to us collecting, using and disclosing your KYC and CDD information as follows:
Identity verification
We use Instant Compliance, an Australian-based third-party electronic identity verification (e-IDV) provider, to verify your identity as part of our CDD process. Your name, date of birth, address and identification document details will be submitted to Instant Compliance solely for the purpose of completing the verification check. Instant Compliance stores and processes this data within Australia.
Practice management and record-keeping
CDD outcomes, risk ratings, and supporting information (but not copies of identification documents) are retained in our secure client systems — including Xero Tax Manager and GonXlevel CRM. Both platforms are protected by multi-factor authentication. Xero Tax Manager and GonXlevel CRM are hosted in the United States; by accepting these Terms, you consent to this cross-border storage to the extent it involves your personal information.
AUSTRAC and regulatory reporting
We are required by law to disclose certain information to AUSTRAC, including in suspicious matter reports (SMRs) and threshold transaction reports (TTRs), and in response to formal notices. No consent is required for these disclosures, as they are mandated by the AML/CTF Act. We may not be able to inform you when such a report has been made (see clause 9).
Beneficial owners and third parties
Where your engagement involves a company, trust or partnership, we are required to collect and verify information about associated parties including directors, shareholders, trustees and beneficial owners. By engaging us on behalf of such an entity, you confirm that you are authorised to provide this information and that the relevant individuals have been made aware of BB4U's privacy practices, including this clause.
9. Tipping-Off and Reporting Obligations
The AML/CTF Act makes it a criminal offence for BB4U to disclose certain information that could prejudice an investigation or alert a person to the fact that a report has been made to AUSTRAC. This is commonly known as the “tipping-off” prohibition.
As a result:
1. We may not be able to tell you if we have formed a suspicion about a transaction or matter, or if we have lodged a suspicious matter report (SMR) with AUSTRAC.
2. We may not be able to explain certain decisions we make — including pausing, declining, or ending a service — where doing so would breach this obligation.
3. Our confidentiality and disclosure obligations to you, under these Terms and under general law, are expressly subject to and overridden by our obligations under the AML/CTF Act, including the tipping-off provisions.
Important: BB4U's compliance with AML/CTF Act reporting obligations is not a breach of its professional duties to you, its obligations of confidentiality, or any term of these Terms of Service or any engagement agreement.
10. Updates to Your Information
You must notify BB4U promptly — and in any event within 30 days — of any changes that may affect our AML/CTF obligations, including:
1. Changes to your legal name, residential address or contact details;
2. Changes to the ownership structure, directors, trustees, partners or beneficial owners of any entity you represent;
3. A change in your status as a politically exposed person (PEP) or a close associate of a PEP;
4. Any sanctions or regulatory action taken against you or your entity in any jurisdiction;
5. Any other material change to the information you provided during your initial onboarding or most recent review.
BB4U may also conduct periodic reviews of your information as part of its ongoing CDD obligations. You agree to cooperate promptly with any such review request. If you fail to provide updated information within a reasonable time, BB4U may be required to restrict or suspend services until the review is complete.
11. Audit and Verification
BB4U is subject to audit and supervision by AUSTRAC and may also be reviewed by other regulatory bodies in connection with its professional registrations (including the Tax Practitioners Board and ASIC). You acknowledge and agree that:
1. BB4U may be required to produce records relating to your engagement — including CDD records, transaction records, and correspondence — in response to a formal request, notice, or audit by AUSTRAC or another competent authority.
2. BB4U maintains records of all CDD and KYC checks for a minimum of 7 years following the end of the business relationship or completion of an occasional transaction, as required by the AML/CTF Act.
3. BB4U's own internal AML/CTF compliance reviews may involve examination of client files and records. These reviews are conducted by authorised BB4U personnel or approved external reviewers and are subject to strict confidentiality obligations.
4. Compliance with AUSTRAC's audit or verification requirements is not a breach of BB4U's confidentiality obligations to you, and no liability arises from such compliance.
12. No Liability for Compliance Action
BB4U will not be liable to you — and you release BB4U from any claim, loss, cost or damage arising — in connection with any action BB4U takes in good faith to comply with its obligations under the AML/CTF Act or its AML/CTF Program, including:
- Declining to commence, continuing or terminating a service or engagement;
- Requesting additional information or identification documents;
- Applying enhanced due diligence measures;
- Delaying a transaction or lodgement pending completion of CDD or review;
- Lodging a report with AUSTRAC, including a suspicious matter report;
- Complying with a directive, freeze notice or other order from AUSTRAC or a law enforcement authority; or
- Refusing to disclose, or being unable to disclose, information to you in circumstances where the tipping-off provisions of the AML/CTF Act apply.
This clause survives the termination or expiry of any engagement.
13. Limitation of Liability
To the fullest extent permitted by law, BB4U is not liable for any loss or damage arising from your use of our website or services. This includes indirect or consequential loss, or loss of data, income, or profit.
Where BB4U's liability cannot be excluded by law, it is limited to the resupply of the relevant service or the cost of having the service supplied again, whichever is the lesser amount.
“Liability limited by a scheme approved under Professional Standards Legislation.”
14. Intellectual Property
All content on this website, including text, graphics, logos, and software, is the property of BB4U – Books & BAS for You or its licensors. You may not reproduce, distribute, or use any content without prior written consent.
15. Termination or Suspension
We reserve the right to terminate or suspend your access to our services if you:
Breach these Terms of Service or any applicable law;
1. Fail to provide information required for our AML/CTF obligations within a reasonable time; or
2. Are subject to sanctions, adverse AML/CTF risk findings, or circumstances that prevent BB4U from lawfully continuing to provide services to you.
3. Where termination results from our AML/CTF compliance obligations, clause 12 applies and no liability will arise.
16. Amendments
We may update these Terms of Service from time to time to reflect changes in our practices, services, or legal obligations — including as our AML/CTF Program evolves. Changes take effect upon posting to our website. It is your responsibility to review these terms regularly. Continued use of our services after any amendment constitutes acceptance of the updated terms.
17. Governing Law
These terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the jurisdiction of the courts of Queensland, and both parties submit to the non-exclusive jurisdiction of those courts.
18. Refund Policy
Refunds are not typically issued after payment for services has been made. However, if BB4U is unable to provide a service, a refund will be issued. Clients may request a refund by emailing [email protected] if the service was not provided.
No refund will be issued where services could not be completed because a client failed to cooperate with our AML/CTF obligations, or where termination was required for AML/CTF compliance reasons.
19. Contact us
If you have any questions about these Terms of Service, please contact us at:
Business: BAS & Books for You
Email: [email protected]
Phone: +61 422 703 936
Address: 2/12 Mollys Place Currumbin Waters QLD 4223
Registrations: Tax Agent, ASIC Registered Agent, AUSTRAC Reporting Entity
“Liability limited by a scheme approved under Professional Standards Legislation”
These Terms of Service were last updated on 1 July 2026 to incorporate obligations arising under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) as a Tranche 2 reporting entity.